Refund Policy

Everything you need to know about our refund policy and eligibility windows.

How Do I Refund or Exchange Colonist Coins?

Answers common questions about refunding or swapping Colonist Coins, especially if coins cannot be used for expansions.

How Do I Cancel My Subscription?

You keep access until your billing period ends, no charges after that.

How Do I Cancel a Discord Subscription?

Subscriptions purchased through Discord need to be cancelled differently. Here is how.

How does the Ranked system work?

Learn about ranking and rewards for playing

How Do I Log Back Into My Account?

Trouble signing in? Walk through the most common login fixes here.

What Do I Do If I Forgot My Login?

Forgot how you log in? Follow these steps.

Why Is the App Not Loading or Initializing?

Fix possible errors and get back into your game.

Why Was My Card Declined?

Learn why your card might be declined when purchasing a subscription and how to resolve it.

What Features Does Each Membership Include?

Compare Plus, Premium, and Elite to find the plan that fits you.

How Do I Find My Account Email?

Not sure which email is linked to your account? Find out here.

How Do I Change My Leaderboard Region?

Update your flag and region from your profile settings.

How Do I Change My Username?

Learn about free rename eligibility, costs, and common username questions.

Are the Dice Rolls Fair?

A breakdown of how our dice system works and why variance is normal.

Why Was My Account Muted?

If you've received a notification that your account has been muted, this article explains why it happened and what to do next.

How Do I Report a Player?

Step by step guide to reporting toxic or unfair behavior in game.

What Does a Report Notification Mean?

Learn what happens after you report a player and what the notification means.

How Are Toxic Behavior Reports Handled?

See how our moderation team reviews and acts on player reports.

Can I Access My Game Data for Analysis?

Find out how to view your game history and dice roll statistics.

Why Did I Lose Karma for a Disconnection?

Server issues can sometimes trigger karma loss. Here is what to know.

Can I Switch Back to the Old Mobile Layout?

Information on the current mobile interface and available display options.

Why Am I on a Losing Streak?

Variance, strategy tips, and how to get back on track.

What Payment Methods Does Colonist Accept?

Overview of accepted payment options for Memberships and Colonist Coins.

Common Technical Issues

Symptoms and how to solve the most common technical issues