If your card is being declined when trying to purchase a monthly subscription on Colonist.io - even if you have enough funds - there could be several reasons. Here's what might be going on and how to fix it.
Common Symptoms
You see a “Card declined” or “Payment failed” message when checking out.
Your card works elsewhere but not on Colonist.io.
You have enough funds available, but payment won’t go through.
Causes
Banks may sometimes block transactions they consider unusual or risky, even if you have enough funds. This can happen if your card was previously declined on Colonist.io, if your bank has placed restrictions on online or international purchases, or if there are issues with your card’s information.
If your card is declined several times in a row, our system may temporarily block that card as a fraud precaution. Wait a few hours before retrying — do not keep attempting, as this extends the block.Solutions
If none of these steps work, contact us through the chat with your transaction details for further help