We offer refunds within 14 days of your purchase date. For memberships, the subscription should not have been actively used for more than one hour during this period.
To request a refund, please contact our support team with the following details:
Your Colonist username or the email associated with your account
The reason for your refund request
The date of your purchase (check your email confirmation or bank statement)Our team will review your request and get back to you as soon as possible.
Note: Refunds are returned to your original payment method and typically appear within 5-10 business days, depending on your bank.