This FAQ covers your options if you purchased Colonist Coins but are unable to use them for expansions or other items. Learn about refunds and possible exchanges.
Frequently Asked Questions
Can I refund Colonist Coins I can't use?
Yes, you can request a refund for Colonist Coins within 14 days of purchase. Contact support with your username, purchase date, and reason.
What if I bought coins but can't use them for expansions?
If you purchased coins after expansions switched to memberships, you may qualify for a refund or a one-month membership swap. Contact support for help.
How do I request a refund or swap?
Contact support with your Colonist username, purchase date, and reason for your request. Our team will review your case and respond soon.
How long do refunds take?
Refunds are processed to your original payment method and may take a few business days to appear.